![]() If the label is incorrect and shows the wrong address, your parcel might be sent from one sorting facility to the other in an attempt to find out where the package is supposed to go. This way, the customs clearance can start before the parcel even arrives at the facility, which will indefinitely speed up the process. It also allows you to send customs declarations and other documentation digitally. With the World Options Portal, you see all the necessary paperwork in the portal. One Reason your parcel can be held at Customs is due to missing paperwork. There are ways to minimize the time the items spend in customs. Depending on the package type, it can take a long time until the parcel is cleared. When you ship a parcel internationally, and your parcel is held up, it is most likely due to customs. If the holiday falls on a Friday or Monday, this can even mean that your parcel won't move for three days until the long weekend is over.īank holidays are predictable and can be dodged by businesses and customers. Bank Holidaysīank holidays are different in each country, so when the parcel being sent is due to be delivered or even passes a country with a bank holiday, chances are the delivery will be delayed by a day due to these circumstances. If there is a staff shortage in the delivery chain, delays can occur. If there are shortages in staff, this is often caused by external factors such as Illness, bad weather, or a problem with the facilities. Because DHL are well staffed, a delivery exception for missing drivers rarely happens. There is no delivery without a delivery driver. Neither DHL nor you can influence the weather, so while couriers try their best to work around the weather, tornados, hurricanes, and floods, they all can delay the parcel delivery. Or a prohibited item not allowed into the country,īad Weather is one of the most common causes for a delivery exception. Incorrect international shipping documentation While some are due to human error, a lot can be due to an unexpected event that neither you nor DHL could have predicted. There can be several reasons for the status "Exception". ![]() You will be notified as soon as DHL locates the issue and the package is back on track, or DHL needs further action from your end. How long this delay could be, depends on the severity of the problem, but it doesn't always mean your parcel will arrive late. When you check your tracking and the status "Delivery Exception" comes up, your parcel is temporarily stuck at one point of the delivery chain. What Exactly Does A DHL Delivery Exception Mean? In this blogpost, we tell you what it could mean and how you can handle a delivery exception like a pro so that your customer gets their parcel on time.
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